Island Telehealth - For Patients - Maine Seacoast Mission

For Island Patients

Islanders can now schedule a healthcare appointment with a healthcare provider or counselor in their own home using the Mission’s telehealth backpack kits. Use virtual urgent care for minor, non-emergency health needs like colds, rashes, infections, or sprains.

A kit includes a device, guide, and medical instruments so a provider to conduct an exam. Kits are currently on Great Cranberry, Islesford, Isle au Haut, Monhegan, and Swan’s Island.

To reserve a backpack kit, island residents use the booking calendar and will receive an email confirming the reservation.

Telehealth backpacks are not intended for emergency purposes. Call 911 for serious injury or chest pain. Call 988 when in emotional crisis. Contact the National Poison Hotline at (800) 222-1222.

Reserve a Telehealth Backpack

Urgent Care via Telehealth Backpack

Call or Message Your Primary Care Provider (PCP)

Most PCP offices have after-hours phone lines.
You can call the office or send a message through your patient portal (like MyChart).
They may offer a same-day or virtual visit, or help you decide your next step.

Check Your Health Insurance

Call the Member Services number on the back of your insurance card.
Ask: “Do I have access to virtual urgent care?”
Many plans offer 24/7 video visits for minor issues like colds, rashes, or medication questions.

Try a Virtual Urgent Care Service

A co-pay may be required, depending on your health insurance plan.

Preparing for an Appointment

Preparation Tips

Get Ready Early

Find a quiet, comfortable, private space with adequate lighting for the provider’s visibility.
Set up equipment early and become familiar with the instructional guide (see right).
Connect the device to the internet.
If you are hard of hearing, plug in the headphones. If there is more than one person joining the visit, use the round speakerphone.
Prepare a list prescription medications, arecent blood pressure readings and/or blood glucose levels if applicable.
Before the visit starts, prepare questions for the provider and complete consent forms.

Sign-in Early

Log into your account early to locate the meeting link and complete consent forms.
If the appointment is hosted through a provider’s patient portal, know how to login.
For an appointment through one of these three hospitals, follow the link to use a portal:
MDI Hospital
MaineHealth
Northern Light